Return and Refund Policy

Effective Date: 27.02.2025

1. Introduction

1.1 Ultimit AI provides users with access to AI-powered tools and services through a credit-based system. This Return and Refund Policy outlines the terms under which refunds and cancellations are handled on https://ultimitai.com/.

1.2 By making a payment on our platform, users agree to the terms outlined in this policy.

2. Refund and Cancellation Policy

2.1 Non-Refundable Credits:

• All payments for credits and services on Ultimit AI are non-refundable, except where required by applicable consumer protection laws.
• Credits are non-transferable and cannot be exchanged for real-world currency or refunded once purchased.

2.2 User Responsibility:

• Users must review their purchases carefully before confirming a transaction.
• Once credits are added to an account, they cannot be removed, refunded, or reversed under any circumstances.

2.3 Exceptional Refund Cases: Refunds may only be considered in exceptional cases, such as:

• Duplicate payments due to system errors.
• Unauthorized transactions proven to be fraudulent and reported within a reasonable timeframe.
• Technical issues that prevent the user from utilizing purchased credits (subject to verification by Ultimit AI’s support team).

To request a refund under these conditions, users must contact [email protected] within 14 days of the transaction, providing proof of the issue.

3. Credit Packages and Individual Credit Purchases

3.1 Available Credit Packages:

• Lite Package: Costs €10 (or equivalent in other currencies) and provides 105 credits.
• Basic Package: Costs €20 and provides 220 credits.
• Pro Package: Costs €50 and provides 575 credits.

3.2 Flexible Credit Purchases: In addition to the packages, users can purchase additional credits separately at any time to meet their needs.

3.3 Currency and Exchange Rate:

• Payments made in different currencies will be calculated based on the applicable exchange rate at the time of purchase.
• The exact amount in the user’s local currency will be displayed before completing the transaction.

4. Chargebacks and Fraud Prevention

4.1 Chargeback Consequences:

• Any attempt to dispute a legitimate charge (chargeback) without valid cause may result in account suspension or termination.

4.2 Fraud Prevention Measures:

• Ultimit AI employs fraud detection measures to prevent unauthorized transactions.
• If suspicious activity is detected, we may require additional verification before processing a payment or approving a refund request.

5. Changes to This Policy

5.1 We may update this Return and Refund Policy to reflect changes in our business operations or regulatory requirements. 5.2 Users will be notified of significant updates, and continued use of the platform after modifications constitutes acceptance of the revised terms.

6. Governing Law

6.1 This policy is governed by the laws of the United Kingdom. Any disputes related to refunds or returns shall be resolved under UK legal jurisdiction.

7. Contact Information

7.1 For any refund or payment-related inquiries, users can contact us at [email protected].

7.2 By making a payment on Ultimit AI, users acknowledge that they have read, understood, and agreed to this Return and Refund Policy.